As Carewatch have not been able to provide adequate services, the email below was sent to Ealing Council (and political representatives) as a reminder of how regulations have failed and are failing the elderly.
<< Please pass this email to whom it may concern within Ealing Council >>
I may be old fashion with old fashion values, but, in my book, stealing is stealing whichever form it takes. I also do not ever think that I might be special, so if something happens to me, it is likely to happen to a load of other people.
Now if, at the weekend, my mother’s allocated time was provided at the rate of 50% – resulting in hours not worked by the carers but still paid for by the Council to the Agency, what does happen on a larger scale, please?
I don’t know how many elderly ‘clients’ Ealing Council has on their books, but if the above happens to 1000 of them – can you please see that we have a substantial waste of public money and resources?
(1000 x 4 hours = 4000) = (4000 x £13.00p.h) = £52,000 (y*) [£13.00 being the average figure that Ealing Council pays to Agencies per hour]
The above figure is a hypothetical amount but one that is very likely.
Should we multiple the above amount by the 326 Boroughs in England – the figure would be VERY alarming indeed.
*y X 326 X 52 weekends = £881,504.00
For well over a decade, we have all tried to come to term with the tragic death of Victoria Adjo Climbié in 2000 and “a system” that should have learned from previous mistakes. However, the very recent death of abandoned Gloria Foster, aged only 81, was yet another reminder that something somewhere is not just bad, but it is rotten.
Coming from the private sector I surely fail to understand many policies adopted by Councils. It is safe to assume that a Care Agency will provide their services to Ealing Council via some contractual agreement.
Almost a year ago, the agency Genesis provided care services to my mother for just over five months. An excellent carer called Nadia provided such services. The “bad apple” was a young weekend carer that, to culminate her list of poor performances, one Sunday failed completely to provide services (breakfast, medications, personal care and lunch) to my mother. A smaller “incident” that what happened to Gloria Foster, but nevertheless a wakeup call to the standard of care, or lack of care that should have concerned very much not just us but both the agency and the Council.
Genesis should have followed their own clear guidelines and complaint procedures but they failed to do so. Instead, due to “capacity”, they pulled out from their contractual agreement.
I don’t really understand how any contractual agreement can take into consideration the word “capacity”. Should we not have “capacity” for rubbish collection, we would have our streets full of rubbish and rats, for example.
Capacity has now come up four of five times (I have lost the count) with the same amount of agencies within the last six months.
Carewatch, the biggest agency in the Borough*, has also now come up with the word “capacity” and they have also given their notice. How can the biggest agency in the Borough of Ealing have no capacity?
Identical to the incident with Genesis, the only carer that was not doing her work gets the message that it is all right not to do her work, to leave saucepans dirty, floors and really everything dirty and to leave early. Considering that the carer is an 18 years old student from Nepal, studying to be a carer, what kind of values are we teaching these young students? Are we teaching them that it is ok to cheat and take advantage of the system and that it is corrupted?
Despite several complaints, Carewatch has been condoning and covering for her unprofessional conduct.
The two good carers, Barbara and Tatiana, that were looking after my mother, Monday to Friday, lost their jobs thanks, once again, to one singular “bad apple”.
The contractual agreement is between Ealing Council and Carewatch and there should not be allowances for such sluggish performances.
“”A FUNDAMENTAL failure by social services may have led to the death of Gravesend schoolboy Edward Barry, according to a new report”” [20thMay 2013].
Why are we all becoming complacent with the above headlines and why are there no “real” independent checks on what the carers do? We know that CQC is in place, but it seems that they are only able to tackle the tip of the iceberg.
In the meantime, with agency no.5 (or is it 6th?), my mother has become, once again, withdrawn and clearly upset. She was happy with Barbara and Tatiana and she doesn’t like the new carer. Translated into her behaviour, she is in a mood and eating lesser food (all we need, now, is a hunger strike)!
If the word capacity is not mentioned in Ealing Council contractual agreement with the Agencies, this should be looked at carefully and instated. It is extremely unfair for the elderly and the Council that Agencies are able to hold us at ransom while failing to provide proper and up to standards services.
With 2.52 MILLION unemployed out there in the UK, I am sure Councils would be able to find more professional workers and agencies.
Rt. Hon Mr. Jeremy Hunt – Secretary of State for Health – Department of Health – Richmond House – 79 Whitehall – London SW1A 2NS
Rt Hon Andy Burnham – Shadow Secretary of State for Health – House of Commons, London, SW1A 0AA
Norman Lamb MP -Minister of State (Department of Health) – House of Commons, London, SW1A 0AA
Liz Kendall MP – Shadow Minister (Health) (Care and Older People) – House of Commons, London, SW1A 0AA
Ms. Lyn Romeo – Chief Social Worker for Adults – Argyle Street, London WC1H 8NJ